Dectilon I feel with you, as our developement office has been through exactly the same. Imagine that the office where the mYm responsible coder, developer team and I the CEO are sitting and all of the sudden our internet line stops working......talk about being F*****, which was what we were for 3 weeks.

Our story is somewhat the same as yours as we were initially told that it was all other kinda stuff with which there was a problem, one thing for sure was that it was not a problem at their end... So over the first week they had us help them test the modem, the line, the box, the ethernetcard, even the computersettings and the likes, even though I explained them that we are heavy hardware and software users and we know that the problem is not at our end, we even ran several diasnostic programs ourselves, just to find out that the line was dead and that the problem ONLY could be at their end. Well the weekend came and then of course closed down, so we could sit and wait til monday for the next useless excuse.

Monday we were talked into driving to their HQ and get a new modem, so we did and drive home, plugged it in and could, as we knew, not gain internet access as the problem was STILL not at our end....

This scenario then continued another week, with hours of wasted talk and so lame excuses that we from time to time had to laugh so hard at them that they slammed the phone on us.

At the end I told them to stop this hilarious discussion and just stop the subscription for the line completely as I had made an agreement with another provider, so the faster I could have this stopped, the earlier I could get a new ISP. At that point the idiots actualy tell us that the problem has the whole time been that they have accidently shut down our line, as I had terminated the subscription up front as we were ANYWAY going to change. So what happend was that they had just shut down our line 1 month TO EARLY and the support guy said that everyone could read that in their system for 3 weeks and he didn't know why I wasn't told so. The fact was though that if I wanted it up and runing again they would have to call the main provider in Denmark and have them reconnect they cobberline and for that it would take 5 weeks, great eh? Well point was that for them to reconnect our internet would be 2 weeks more than it would take for a new one to establish the line, doesn't make sense, but thats the way it works. WHY DIDN'T THEY JUST TELL ME THAT FROM THE BEGINNING!!!

Great service or what?

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Ouch... That's harsh. The one we are using is just for 3 people, but for a organization that is more or less web-based that's something that could jeopardize acctual business deals and such. A lot of money lost because they just can't admit that they have made a mistake.

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i guess most connectivity problems occur in the local loop so maybe isp's are a bit reluctant to put too much effort into investigating stuff like that. Sucks though...

#2 It cost us a lot of working and developement time, we had to find ourselves at various netcaféŽs to fix important things asap and besides that simply be really pissed off, since we were totally handicapped in that time -.-

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